Watch Sr. Director HR of PepsiCo share her views on making learning a strategic pillar for employee growth
enhance onboarding
enhance onboarding

How U.S. Companies Can Retain Employees With The Best Onboarding Experience

An effective onboarding process can win loyalty and improve employee retention. However, if it is ineffective or not provided at all, it can lead to devastating effects on the business. 

For instance, a restaurant is registered on UberEats. The restaurant hires a new frontline employee and asks him to manage the app on the second day itself. A customer places an order. The frontline employee accepts but later cancels the order due to the unavailability of the item. This leaves a bad impression on the customer and he starts looking at other restaurants on the app. The restaurant just lost a loyal customer due to poor service. 

If the new hire was given proper onboarding, the customer would have had a different experience. For instance, the frontline employee would have removed the specific item from the list once it was sold out for the day and the customer wouldn’t have ordered it.

Such incidents affect the performance review of the employees. The employees feel demotivated and ultimately quit. 

As per research, 4.4 million Americans quit their jobs in April this year. 

employee churn

USA frontline employee attrition: A big issue that’s getting bigger 

The average retail employee turnover rate in the United States currently sits at around 60%

As per the Bureau of Labor Statistics, the annual turnover rate in the hotel industry is 73.8%

Be it  Retail, Hotel, or any other industry, the attrition rate is surging dramatically in the U.S. market.

Josh Bersin, a global industry analyst says the cost of losing an employee can range from tens of thousands of dollars to 1.5-2X the employee’s annual salary.

With U.S. inflation at an all-time high, it is challenging to invest time, money, and resources in going through the entire hiring process again. Hence, it is pivotal to retain the new hire by planning a successful onboarding process

organized employee onboarding

Onboarding – the key to  retention 

Employee onboarding is a smart step towards decreasing time to productivity and increasing retention. 

A great employee onboarding process can help you increase employee retention by 82%.

The initial days are crucial in any company instead of just focusing on completing paperwork, it is pivotal to engage the distributed workforce. 

Providing the right knowledge transfer and delivering on-demand learning at scale can help get the new frontline employees up to speed quickly. A well-planned onboarding process helps the distributed workforce understand their role, the company’s goals, and the employer’s expectations better. Mapping a clear pathway through a structured onboarding process can simplify the new hire’s journey in the company and prepare them for success. 

The new hire onboarding can be broken into four phases: Pre-onboarding, Induction, Training, and Development.

Pre onboarding – Engaging the new hires before they join the company 

There are around 10.4 million unfilled jobs in the U.S. which poses more challenges for the recovering U.S economy.

The frontline labor shortage has struck fierce competition in the job market.

The period from signing an offer to joining a company is critical. The employees have numerous options amidst the war for talent. Hence through pre-onboarding, it is crucial to capture attention, earn loyalty and build company/employee relationships. 

You can start engaging employees even before they receive their official mail. Send key onboarding documents and resources on their personal emails to acquaint the new hires with the company culture. 

Through pre-onboarding it is important to convey what your business offer and how is it aligned with the new candidates’ career aspiration. The efforts you put in initially to prepare an employee to perform in a new environment can reap fruitful results in the long run. 

Induction – Onboarding on the first day 

The first day can be overwhelming without a proper new employee induction. Hence roll out the metaphorical red carpet and welcome your new employees with an induction kit. It doesn’t necessarily need to be a stack of papers. Leverage technology to offer a digital induction experience.

The induction kit should consist of :

  • Employment contract and company policies
  • Company’s vision, mission, and values
  • Welcome message from the CEO
  • Introduction to managers and colleagues 
  • job description such as title, roles, and responsibilities
  • Safety protocols to be followed 

Training – Onboarding in the first month 

Learning must be integrated into the employees’ flow of work in the first month to drive expected performance. With bite-sized content, you can effortlessly train your new frontline employees to manage their daily tasks efficiently. The more knowledge they have about the job roles, various functions, and customer pain points, the better they can contribute to the success of the company.  

Through micro-learning on mobile, employees can easily access onboarding programs and learn at any hour. For instance, a food delivery associate has arrived at the restaurant and is waiting to pick up the order so he can make the most of this idle time through mobile learning.

Development – Onboarding employees for the next role, once you start seeing the potential.

The onboarding journey doesn’t end once you transform a promising candidate into an efficient contributor to the team. It is important to have regular check-ins and analyze the on-the-job performance of the employees to understand their capabilities and skills gaps. Once you start seeing potential, it is crucial to provide the right learning opportunities to take up new roles and responsibilities for moving up the career ladder. 

How a frontline enablement solution can help US companies in onboarding distributed workforce at scale

The entire onboarding can be structured using a Frontline enablement solution. Everything from onboarding a new hire to taking them to the next level can be streamlined in the FLE solution. It enables you to create an automated workflow that seamlessly blends with the employee’s flow of work. Rather than overloading your employee with information, you can structure your onboarding through a drip journey. The drip journey can have a microlearning module to drive engagement.  For instance, using the Disprz FLE solution, you can create an onboarding drip journey of 15 to 30 days or more covering short videos, mini-blogs, flashcards, and objective quizzes to assess the knowledge. Moreover, an FLE gives you insights into a learner’s progress to take real-time action. 

See a preview to find out how an FLE solution can help you in onboarding and empower your frontline employees 

CTA Button text 5 1

Subscribe to Disprz Newsletter

read our blog

Asynchronous learning- An In-depth guide
blog article

Asynchronous Learning: An In-Depth Guide To Amplify L&D And Drive Retention 

Have you faced the heat of “The great quitters” or “The great negotiation” lately?  Either the organizations are unable to find the right talent or …

read more
Workforce Development With On-The-Job Training Methods
blog article

4 On-the-job Training Methods for Skilling Employees

“Where my reason, imagination or interest were not engaged, I would not or could not learn.”Sir Winston Churchill In today’s instant messaging world, the flow …

read more
Learning a strategic pillar
blog article

Making Learning A strategic Pillar For Retaining, Engaging, and Promoting Employees

Amidst the ongoing trends like “The Great Resignation” and “The Quite Quitting,” it is pivotal to retain employees by offering real-time learning opportunities. In our …

read more

unlock your team's potential
connect with us to explore more.