Technology adoption has accelerated across the world post covid, but that’s not translating into lucrative revenue for some IT companies.
Most businesses conveniently put the blame on the employees.
“The IT workforce didn’t perform last quarter.”
But are the poor performers the only ones to be blamed?
The new advancements have disrupted the industry; a mere degree or experience won’t suffice to deliver optimum performance. The tech workforce needs constant skilling for being agile enough to address the changing challenges.
IT skills are changing at an exponential rate – is your L&D prepared for it?
Businesses in the IT industry had to shift gears post pandemics and innovate as digital adoption accelerated at a fast pace. The industry witnessed an aggregate change in customer demands and buying habits. The need for digital capabilities like testing, Java, cloud Infra, platform technologies has increased significantly. There has been a spike in demand for new skills due to massive digital transformation, hybrid cloud adoption and front-end back-end automation. Moreover, with the rapid advancements, even the skills are becoming obsolete quickly.
With the introduction of new technologies, IT companies are forced to upgrade their tech stack and the knowledge of their tech workforce to make the most of these technologies. Besides, they need continuous learning and development to keep up with the changing technical trends, cyber threats and business objectives. Skill shortage can jeopardise the chances of achieving business goals; hence well-planned upskilling is crucial to bridge tech employees’ skill gaps.
Tech workforce Upskilling challenges and solutions to fix it
The IT industry needs an effective upskilling program to drive tech employee performance. Sadly, most of the upskilling programs have loopholes, so several tech companies fail to fill in the employees’ skill gaps.
We’ve shed light on a few upskilling challenges and solutions to fix them below:
Tech workforce skill gaps aren’t given real-time attention
Providing a generic overview of various concepts isn’t effective in the challenging IT service industry. Tech employees have different skill gaps. Sadly, most companies don’t pay attention to individual tech skill gaps. Hence it widens and affects the performance of the employees.
Solution: Have a learner-centric approach by embracing personalisation. Delve deep into each employee’s improvement area.
Commence by identifying the trending skills for each role and creating a skill catalogue. Evaluate each employee’s performance to identify and develop the missing skills.
The shelf life of skills is very low in the IT industry, so you need to keep an eye on the trending skills for every role in your IT organisation and update your skill catalogue accordingly. The next step would be to create a personalised journey to fill in the skills gaps for each employee. An advanced LXP platform can help you in striking the personalisation chord. Moreover, most LXP tools are powered with AI that can be your helping hand by providing personalised recommendations to the employees based on their skill gaps and learning interests.
Misalignment between tech workforce aspirations and the organization’s goals leads to low adoption
Organisation’s goals are crucial for every IT business; however, it is challenging to achieve them without the employees’ interest. When employee aspirations and IT organisation’s goals are on two different paths, it often results in dissatisfying results.
Solution: Align tech employee aspirations with the organisation’s goals. To achieve growth, both, the organisation and employees need to move ahead parallelly.
If companies show interest in their workforce aspirations, then the employees tend to put in efforts to achieve the company’s goals. Nowadays, most IT employees are willing to take up new responsibilities to advance their careers in the changing tech environment. So providing them with reskilling opportunities can be a win-win for both.
Here are the few steps you can take to ensure employee aspirations and the company goals are aligned:
- Define your organization’s goals
- Have one to one meeting with each employee
- Make sure they have clarity over the goals
- Try to understand their aspiration and interests
- Delve deep into their technical learning preferences
- Find out common ground and plan your reskilling programs
- Experiment with learning formats like videos, blogs, quizzes, podcasts etc
- Take feedback to constantly improve learning adoption
Unsatisfactory tech workforce performance due to lack of assessment and practice
Tech industry learning and development is incomplete without assessment and practice. Due to the high complexity of technologies, employees need to practice what they’ve learnt before they forget. Some IT service companies focus on the theory. They often miss out on the assessment and practicals that affect the tech workforce’s performance.
Solution: Have the right technology in place for real-time practice and assessments. The IT workforce needs opportunities to solve problems and practice what they’ve learned for learning new-age technical skills.
Example: A Pythonista wants to take a step ahead and learn Golang. Rather than sharing an eBook on how to learn Golang, make the learning session more engaging by creating a learning journey with assignments and examples.
You can use different content formats for various subtopics of the same subject. For instance:
- Share a blog on how to make a struct type incomparable in Go with an example and use case
- Provide a video tutorial on how to clone slices in Go
- Later you can give an assignment or conduct a quiz to assess your knowledge of a specific subject
Lack of IT peer to peer learning
IT workforce cannot learn in silos. The chances of technical innovations are much higher when smart minds work and learn together.
Solution: Tap into social learning. Give the tech workforce a common platform where they can collaborate, listen to different ideas, absorb and experiment to develop something innovative. They can easily share resources on new technology and techniques trending in the IT industry. disprz, a complete skilling suite, offers a social platform like Buzz, where learners can start a discussion thread on a particular topic. The tech workforce can instantly get their queries resolved. For instance, an IT professional is facing an issue while developing an app, he can instantly post the issue on the social wall, and his colleague or trainer can respond to it.
It is important to have the right skill to keep up with the changing trend in the IT industry. Make your learning and development stronger with the right technology to empower your tech workforce to win in the digital-first world. An end-to-end skilling solution like Disprz can help you in taking your learning and development to the next level. This AI-powered solution is designed smartly to bridge the skill gaps of your knowledge workforce. You can easily give your tech workforce the flexibility to explore skills that interest them, all while driving learning initiatives that seamlessly blend with your business goals. See a preview to experience Disprz in action.